Shipping policy
SHIPPING POLICY
CALHANS Outdoor Studio offers physical products that may be fulfilled directly by CALHANS or by third-party suppliers and fulfillment partners. Shipping availability, rates, and estimated delivery information will be provided at checkout when applicable.
PROCESSING AND DELIVERY
Processing and delivery times vary depending on the product, destination, availability, and fulfillment provider. Any delivery dates or timeframes provided are estimates and are not guaranteed. Orders containing multiple products may arrive in separate shipments.
THIRD-PARTY FULFILLMENT
Certain products may be shipped directly to you by one of our suppliers or fulfillment partners. As a result, packaging, carriers, tracking availability, processing times, and shipping methods may vary by product.
SHIPPING CHARGES
Applicable shipping charges will be displayed before you complete your purchase. Additional charges may apply when disclosed at checkout or where required because of the destination or nature of the product.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if an address needs to be corrected. Once an order has entered fulfillment or shipped, we may not be able to change or redirect the shipment.
DELAYS, LOST OR DAMAGED SHIPMENTS
Carrier delays, weather, natural events, seasonal demand, supplier delays, and other circumstances outside our reasonable control may affect delivery. If an order arrives damaged, is missing items, or appears to have been lost in transit, please contact us promptly at calliecanhelp@gmail.com so we can review the issue and assist with the appropriate next steps.
LIVE PLANTS AND PERISHABLE PRODUCTS
If CALHANS Outdoor Studio offers live plants or other perishable products, shipping availability and delivery methods may vary based on season, weather, destination, agricultural restrictions, and supplier requirements. Product-specific shipping or replacement conditions disclosed on the applicable product page or at checkout will apply.
DIGITAL PRODUCTS AND SERVICES
Digital products, memberships, design services, AI features, credits, and other electronically delivered services do not require physical shipping. Access or delivery instructions will be provided electronically as applicable.
QUESTIONS
For questions regarding shipping or an order, contact CALHANS Outdoor Studio at calliecanhelp@gmail.com.