Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Calliecanhelp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Calliecanhelp@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Calliecanhelp@gmail.com.

CALHANS Outdoor Studio Return & Refund Policy

We want you to be happy with your purchase. Because CALHANS Outdoor Studio offers products that may be fulfilled directly by CALHANS or by select supplier partners, return eligibility may vary by product.

Return Requests
If you need to request a return, contact us at Calliecanhelp@calhansoutdoorstudio.com. Please include your order number, the item involved, and the reason for your request.

Do not return an item without contacting us first. Items returned without prior authorization may not be eligible for a refund.

Return Eligibility
Eligible merchandise must generally be unused, unworn, and in its original condition and packaging. Product-specific return requirements or exclusions disclosed on the product page or at the time of purchase will apply.

Some supplier-fulfilled products may be subject to the supplier’s return requirements. CALHANS will communicate any applicable requirements when assisting with your request.

Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom products, digital products or services once delivered or accessed, gift cards, clearance or final-sale merchandise where identified, and other items specifically identified as non-returnable before purchase.

Live plants and other perishable or living products may have separate condition-on-arrival and replacement policies. Those terms will be disclosed with the applicable product.

Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at Calliecanhelp@calhansoutdoorstudio.com so we can evaluate the issue and work toward an appropriate resolution.

Photos of the product and packaging may be requested to help document shipping damage or product condition.

Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs are not refundable unless otherwise required by law or CALHANS determines that the return resulted from an incorrect, defective, or damaged order.

Cancellations
Orders begin processing as quickly as possible. Cancellation requests are not guaranteed once an order has entered processing, production, or supplier fulfillment.

DIGITAL PRODUCTS, DESIGN SERVICES, MEMBERSHIPS & AI CREDITS

Because digital products and services can be delivered or accessed immediately, purchases of completed or delivered digital products, design services, AI credits, and other digital add-ons are generally non-refundable once delivery, access, or use has begun, except where required by applicable law.

Membership and subscription charges provide access to the features and services included with the applicable plan during the paid access period. Customers are responsible for canceling recurring memberships before the next billing date to avoid the next recurring charge. Cancellation stops future renewal charges but does not ordinarily provide a refund or credit for unused time remaining in a current paid period, except where required by law.

AI credits, included AI allowances, and purchased add-on credits have no cash value and are not redeemable for cash. Used credits are non-refundable. Any expiration or usage limitations applicable to purchased credits will be disclosed at the time of purchase.

If you experience a technical problem that prevents access to a purchased digital product or service, contact calliecanhelp@gmail.com so we can investigate and work toward an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.

Questions
For questions regarding a return, refund, damaged product, or order cancellation, contact:

Calliecanhelp@calhansoutdoorstudio.com

This policy does not limit any rights available to consumers under applicable law.